Member Services Associate
Member Services Director
The Museum of Wisconsin Art’s (MOWA) philosophy is everyone’s a member. The Member Services Associate provides a welcoming and friendly introduction to the overall museum experience by engaging visitors and members with a gracious, helpful attitude to deliver a remarkable experience. Services include providing assistance and general information about the museum, exhibitions, programs, and membership both in-person and over the phone. Primary functions include the sale of memberships, processing group tours and studio programs, and supporting other museum departments. As the face of the museum, enthusiasm for the MOWA mission is essential for individuals in this role to deliver value and quality to the member experience.
Essential Job Functions
- Represents MOWA with a high level of integrity and professionalism, adhere to policies, maintain confidentiality, and support decision or directive in a positive manner.
- Delivers services by greeting, orienting, and offering assistance to all visitors, members, guests and staff. Communicates the museum’s activities, provides information about galleries, promotes museum programs, gives direction to museum amenities, and is a resource for community, local or regional services and attractions.
- Uses Point of Sale to track attendance, sell memberships, process studio and tour fees, and other museum related transactions. Handles cash and all other tender types, balances to zero at end of shift, and completes related paperwork accurately.
- Answers museum telephone central line promptly, responds to inquiries courteously providing general information or directions, and directs callers to appropriate museum staff. May take messages for staff or be responsible for envelopes/ packaging being picked up at the museum.
- Captures and update attendance tracking data and provide reports. Support marketing initiatives by providing visitor data along with capturing and recording survey responses.
- Performs general clerical duties, which may be performed at the Member Services Desk, for other museum departments as assigned by Director of Member Services.
- Provides support for exhibition openings, artist talks or receptions, and special or events by assisting with set up/ take down and any additional staffing needs. May serve as event staff.
- Supports Gallery Attendants and MOWA Shop staff to provide coverage for breaks or coverage of area for short period of time.
- Responds to emergency needs by communicating immediately with appropriate museum or management staff as outlines in the Emergency Procedures Handbook.
- Performs other related duties as assigned.
Knowledge, Skills, and Abilities
- Passion and ability to deliver exceptional, remarkable customer service experiences (greet, listen, answer, engage, excite, empathize, think).
- Must possess effective and professional oral and written communication skills with the knowledge to speak and comprehend English.
- Strong service driven problem solving skills with ability to “think on your feet”, respond quickly with good judgement, mature reasoning and decision making. Able to diffuse negative situations with positive outcomes.
- Point of Sale or cash register with basic cash handling knowledge. Also helpful is experience with ticketing or admission systems.
- Proficient computer skills using PC based computers with Microsoft Office products- email, calendars, Word, Excel, etc.
- Focus on attention to detail with a high level of accuracy.
- Effective organizational skills and the ability to multitask in a team-oriented environment with grace and poise, including or especially during hectic periods.
Education and Qualifications
- High School diploma (or GED) required. Associate or college degree preferred.
- Customer Service and sales with a point of sale/ cash handling work experience required with a Museum Visitor Service experience preferred. Three years in a service/ sales position minimum.
- Art classes or education and an interest in an art or museums considered a plus.
- Verbally communicate and hear individual’s voices to exchange information clearly and appropriately.
- Maintain a stationary standing or sitting position for extended periods of time.
- Visual ability to recognize visitors, members, and staff and to read computer monitor or print materials.
- Manual dexterity necessary to use keyboard/ mouse, prepare or complete forms, and handle bills/ coins.
Disclaimer: The preceding job description has been designed to describe a general summary along with essential responsibilities of work performed. It does not contain a comprehensive inventory of responsibilities, duties, and skills or qualifications required of an employee to do this job. This job description does not establish an agreement or contract for employment and position functions are subject to change at the discretion of the employer. The Museum of Wisconsin Art is an Equal Opportunity Employer.
Back to available positions